No additional costs, a pleasant surprise! Due to the long wait when picking up, ALAMO gave us a free upgrade. Returning the car was also very smooth!

I couldn't understand why they didn't recognize the car pick-up voucher we brought. It clearly stated that the fee for returning the car in a different location was included. However, two employees who claimed to be managers said our voucher was old and the price was incorrect. After several attempts to resolve this issue by calling the 24-hour customer service line, we still had no solution. We ended up making several international calls, seemingly to the UK. The representative's Indian accent was very difficult to understand, and it's clear that having good English proficiency is essential for successfully renting a car abroad. When we picked up the car, the back seat was reclined at a 45-degree angle and wasn't comfortable for long drives. We asked the staff to adjust it, but they insisted that 'this is how the seat is.' It was incredibly frustrating, and we ended up figuring out how to adjust it ourselves after a long time.

The company is great, reliable, and the vehicle condition is quite good. I booked three FULL SIZE SUVs, and they upgraded two of them to extended SUVs, while one was downgraded to a standard SUV. By comparison, the full-size Chevrolet SUV is easier to drive than the extended version.

Fast collection with very helpful staff at both pickup and drop off locations .

Great service throughout and will definitely use again..

Like: Friendly staff, easy to access, car was ready for us.