The service was professional and straightforward, with a warm attitude. We booked a compact car but were upgraded to a Range Rover for free, which included a built-in navigation system that was very helpful for our trip. However, since we had never driven this type of car before, it would have been beneficial if someone could have given us a basic introduction to the unfamiliar vehicle, to help us drive it smoothly.
The store had incorrect information about their operating hours. They actually close at 4 PM on weekends, but the rental site showed 8 PM. The staff stayed three extra hours for me, which I initially appreciated and was about to tip them. However, there are two major issues. First, I booked a Mercedes E-Class wagon, but I was given a Jeep Cherokee. They're not even close to being equivalent. Second, the staff gave me the wrong parking spot number, and it took my family two hours to find the car in the lot. The store had no emergency contact options, which was extremely frustrating. Although the rental site did try to assist with Hertz's roadside assistance, it was almost useless. Hertz's customer service kept doubting our intelligence, assuming we were on the wrong level and not admitting their own mistake, and even claimed communication issues with us. It was infuriating.
About QEEQ:10.0/10
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