The counter is small but clearly marked. The staff were very particular about their working hours and had an average attitude. We waited for a while. The service is not comparable to Japan or Taiwan.
The lady we dealt with at Senai airport on both collection & drop-off was excellent. A great ambassador for Hertz - I believe her name is: Aqilah Fasyhah Binti Tumin.
Based on our experience with her; we'd use Hertz again.
Car type changed without notification. I got sedan instead of SUV.
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