Pretty good.

Good service

Easy to book

Easy and straightforward. Muddy marks on rear seat on collection but nothing I’d lose sleep over.

Easy and straightforward

The car was fine. It is a noisy model - conversation is not really possible when driving. I was very shocked that an additional driver was going to virtually double the price so we were left with one person having to do all the driving. This seems unreasonable since only one person can drive at a time so the risk is not doubled.

I was disappointed that the service desk tried to fob me off with a 2 door Fiat 500 even though I had booked and paid for a 4 door Ford Fiesta or similar. So frustrating that almost every time the rental company tries to persuade you to take a car that is a lower specification than the one you have booked in advance and paid for in advance!! Trying to charge £14 per day for a satnav and £10 per day for an additional driver is just ridiculous. If the prices were more reasonable I’m sure your customer would be tempted to boost your profits via these “add ins” but because you are greedy and overcharge for them I’m sure that most people like me don’t bother..