It's okay, small company with strict rules

I rented a PASSAT wagon, but upon arrival, the car was unavailable. They offered me two choices: a FORD MONDEO wagon or a BMW 1 Series. I chose the MONDEO and was pleasantly surprised to find it was a brand new car with only 10 kilometers on it. I was extremely satisfied! The space is definitely larger than the PASSAT and it’s brand new! A delightful surprise!

I rented a car at Frankfurt Airport in Germany from Dollar Rent-a-Car, sharing an office with two other rental companies. There were few staff members, and the queue was very long, taking three hours to rent the car. We traveled through four countries: the Czech Republic, Austria, Switzerland, and Germany, and had to pay an extra 50 euros for crossing borders (this was not a highway toll but an additional fee charged by the rental company). This fee was not mentioned in the rental agreement.

Because I picked up the car two hours earlier, I had to upgrade and pay an extra 200 euros, and the insurance cost another 200 euros. Plus, the person who received the car when I returned it had a bad attitude. It was not a very pleasant car rental experience.

Complete mess! This company is a scam and the worst I've ever encountered! They find every fault to prevent you from getting the car smoothly, forcing you to pay more, buy extra insurance, and even use deceptive tactics. The staff attitude is terrible! I heard about such cases in the US, but it's the same in Germany too. I can't imagine what it's like in other locations! I hope everyone avoids this company despite their seemingly low prices because there are more traps waiting...