New car, good service, convenient, no hassle with the return process.

I rented a car at Frankfurt Airport in Germany from Dollar Rent-a-Car, sharing an office with two other rental companies. There were few staff members, and the queue was very long, taking three hours to rent the car. We traveled through four countries: the Czech Republic, Austria, Switzerland, and Germany, and had to pay an extra 50 euros for crossing borders (this was not a highway toll but an additional fee charged by the rental company). This fee was not mentioned in the rental agreement.

1. The front of the car got scratched by some dry branches on the ground. It wasn't very serious and should just need some paint touch-up, but I was charged over 800 euros, which is too much.

Satisfied

Very good