The staff was an older lady who seemed very unfriendly, which was quite unpleasant.

I rented a car at Frankfurt Airport in Germany from Dollar Rent-a-Car, sharing an office with two other rental companies. There were few staff members, and the queue was very long, taking three hours to rent the car. We traveled through four countries: the Czech Republic, Austria, Switzerland, and Germany, and had to pay an extra 50 euros for crossing borders (this was not a highway toll but an additional fee charged by the rental company). This fee was not mentioned in the rental agreement.

The car was new and in excellent condition! It was very comfortable to drive. The staff was professional and friendly. Communicating in English was not an issue.

Convenient and fast, good service attitude

Mediocre service. When returning the car, I couldn't find the entrance and sought their help, but they were of no assistance.