I always rent from Alamo. The process is simple and convenient, especially the quick return service.

The staff at the rental company knew I completed the rental process through the self-service machine without needing to queue, saving me a lot of time.

Picked up the car from the kiosk, very convenient and fast! Purchased CDW and EP during the rental, there was a 50cm crack on the windshield when returning the car, no need to pay, return was done in a minute.

The car was received with a lot of scratch marks and the personel in attendance didn't seem to care. Took photos myself for future reference. On my way to the hotel after a 26 hour trip I realized that the car were only half full. Again took photos for my reference. Received an additional bill of $141,67 after my trip which are unexplained and cannot be for gas alone. Await reply. Very average experience and will think twice before using Alamo again.

Like: Found the vehicle last in the trip planning and still got a wonderful price. The check in was all computerized and I got to pick my vehicle from a number of choices makes and models. Really liked the whole process and very considerate personnel helping with the check in computers. And check in only took minutes.
Dislike: The fuel options are confusing so filling up before returning seemed the best and least expensive option. The insurance included was something I've looked for and it was a pleasant benefit.