The originally booked car was unavailable. The supposedly equivalent car provided had noticeably less space. We were asked to pay extra for a larger Suburban.

Good

They upgraded us to a seven-seater Buick Envision for free, thankfully the larger car made for a much smoother drive on numerous roads.

Although returning the car was quite convenient, they insisted on changing the car model and adding roadside assistance and other services. Due to language barriers and no Chinese services, we wasted over an hour. In the end, we had to compromise and upgrade the car for extra money. The upgraded car was spacious and in good condition, but we were forced to accept it, so we were not satisfied.

The male staff at the Seattle counter was deceptively selling EP insurance, hiding the fact that our order already included third-party liability insurance!