The staff was an older lady who seemed very unfriendly, which was quite unpleasant.

I rented a PASSAT wagon, but upon arrival, the car was unavailable. They offered me two choices: a FORD MONDEO wagon or a BMW 1 Series. I chose the MONDEO and was pleasantly surprised to find it was a brand new car with only 10 kilometers on it. I was extremely satisfied! The space is definitely larger than the PASSAT and it’s brand new! A delightful surprise!

The staff was very friendly and attentive. However, the car given to us, while having low mileage and being relatively new, had some issues during driving. The RPMs would spike unexpectedly even at speeds of 50 or 60 km/h, reaching 3 or 4, which made me hesitant to accelerate. Additionally, there was an extra charge for diesel cars, costing 5 euros per day, which wasn't very economical.

Convenient and fast, good service attitude

1. The front of the car got scratched by some dry branches on the ground. It wasn't very serious and should just need some paint touch-up, but I was charged over 800 euros, which is too much.