Good service and nothing to complain about. It just feels like a smaller company compared to the bigger ones but the price is cheaper.

I rented a car at Frankfurt Airport in Germany from Dollar Rent-a-Car, sharing an office with two other rental companies. There were few staff members, and the queue was very long, taking three hours to rent the car. We traveled through four countries: the Czech Republic, Austria, Switzerland, and Germany, and had to pay an extra 50 euros for crossing borders (this was not a highway toll but an additional fee charged by the rental company). This fee was not mentioned in the rental agreement.

The service attitude was good, and the car condition was also nice, but there was a discrepancy in the border crossing fee. The email mentioned a fee of 20 euros for entering the Eastern European country Czech Republic, but the counter charged 50 euros upon pickup. Other than that, everything was good and cost-effective. Overall, I was quite satisfied with this rental, and the upgraded vehicle at the counter was also very good. I will choose them again next time.

The staff is professional and did not ask or promote additional packages .

On arrival I had to wait nearly an hour with 4 children as there was only one person working at the desk. When I returned the car I realised I left my tablet under the passenger seat for safe keeping, when I called to them to retrieve it they said they didn't see it and I should email the office, nearly a week later I still got no reply!!!