From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Live chat Email us Service Code: 6591514357
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 6591514357
logo_img
Reviewed: Sun, Oct 26, 2014
About AVIS: 6.0 /10
Basically satisfied

Relevant Reviews on AVIS in Italy

Jennifer Sapir

View more >
Reviewed: Tue, Jan 4, 2022
About AVIS: 2.0 /10
I have rented cars overseas many times through QEEQ, and this time with AVIS in Milan, Italy was the worst experience ever!! They claimed the car I booked was unavailable and forced me to upgrade to a larger car at an additional cost. There was no effort to coordinate or provide an alternative. You either paid for the upgrade or had your reservation cancelled! Due to my fixed itinerary, I had to pay an extra €25 per day, totaling €150 for 7 days. They initially charged €200 on my card, and when I asked why, the AVIS staff feigned ignorance and said it was the system's fault. Additionally, the service at AVIS was terrible, with rude and unhelpful staff who had poor English skills. If I didn't want to pay more, they simply ignored me. The AVIS location at Milan Central Station was very hard to find, hidden in a corner. After waiting in line for over an hour with five people ahead of me, they had the audacity to say I was late! After finally completing the paperwork, I had to walk 15-20 minutes to the pick-up point, which was a difficult-to-find underground garage. When I arrived, I saw several Audi A1s, the car I initially booked, sitting unused. Yet the counter said none were available. Even the staff at the pick-up point were confused as to why I couldn't use one of these cars. Having already paid, I was left with no choice but to comply. I was in a hurry and felt coerced into spending more. After 7 days, I returned the car in Florence at a combined location with a gas station. No AVIS staff were present, and the gas station attendant had to check the car for me over the phone, confirming all was fine and letting me leave. I asked for a receipt or an email confirmation, but was told it would be sent later, which never happened. Three days after returning the car, I was mysteriously charged around €800 on my credit card! I immediately contacted QEEQ customer service, who acknowledged my problem and informed me that the Italian staff hadn't started working on it yet. It took over a week to get a response, explaining that the €800 was a security deposit that should have been charged at the beginning but was instead charged after I returned the vehicle. AVIS later revoked the authorization. Regarding the forced upgrade charges, AVIS claimed I was late and thus no similar cars were available. I pointed out their slow service, where it took one and a half hours to process five people with just one working counter. While in line, I had tried to explain my situation but was rudely asked to leave and wait outside! After some coordination, they refunded €60, which had been overcharged for fuel. However, no further explanation was provided. This was the most disappointing overseas car rental experience, especially from a large company like AVIS. They were deceptive and coercive. I will never choose AVIS again! Beware of AVIS in Italy! This experience was extremely poor!!

Bradley Commons

View more >
Reviewed: Fri, Jul 21, 2017
About AVIS: 10.0 /10
The office is small, but the work efficiency is not. Everything was explained very clearly. Both pick-up and return were easy and fast.
About QEEQ: 10.0 /10

James Whitman

View more >
Reviewed: Wed, Nov 4, 2015
About AVIS: 6.0 /10
Average. The worst part was providing a different model than what we booked, which didn't feel worth the price. The car even had a tire pressure warning halfway through, costing us €15 for a check. Both pickup and drop-off were done personally at the store.

GM

View more >
Economy | Renault Clio or similar
Reviewed: Thu, Nov 4, 2021
“Everything went to plan”
About AVIS: 9.0 /10
Car was an upgrade on what we booked
About QEEQ: 10.0 /10
Prices were competitive

G.Schaefer

View more >
Luxury | Mercedes-Benz E Class or similar
Reviewed: Mon, Jul 15, 2019
“reasonable.”
About AVIS: 8.3 /10
Shame that a company which has a slogan :"we try harder" provides just 1 out of 11 counters for pick -up service.
About QEEQ: 10.0 /10
A pity that we have neither received the car we booked nor got a car from same category.

Pay for Car Rentals with Crypto

In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.
map-big
Planning to rent a car on your next journey? Subscribe to Get $100 coupons for new users!
Know our privacy policy - you can easily unsubscribe any time!