I didn't know the store added an 'Enhanced Protection (EP) Fee.' The contract needs to be signed to pick up the car, but it's not the insurance I wanted. I bought all the necessary insurance already and showed him my order. I only wanted to pay $497.6, but he said the prepayment was collected by you, and the $675.87 was charged by the store. Due to time constraints, we hurried to pick up and return the car, paid the fee first, and decided to address it later. Also, 497.6 + 4.48 + 163.66 does not equal 675.87! It equals 665.74, thank you!

They upgraded us to a seven-seater Buick Envision for free, thankfully the larger car made for a much smoother drive on numerous roads.

The return process was very efficient! Amazing! Comprehensive insurance is necessary.

I'm quite satisfied with Alamo. They patiently explained all my questions in detail.

Counter lady very friendly and helpful