The staff was rude. I wanted to add comprehensive insurance, but they didn't let me. At first, they tricked me into thinking it was added, but I later discovered it wasn't. They were rushing to finish work and didn't want the hassle. Such staff doesn't care about customer safety, which is very selfish. Insurance is not a trivial matter. When I went back the next day to add it, they said it wasn't possible unless I canceled and rebooked, going through all the procedures like refueling and vehicle inspection again. The most frustrating part was that if I canceled, I wouldn't get a refund for the 16-day rental fee! This was the most unpleasant day of our entire trip! Moreover, the employee gave us a different model than we booked and didn't provide any details. I had to ask about everything, even what type of fuel to use. All he cared about was ‘getting off work.’ We spent the entire day at the store without solving the problem, wasting a whole day. Additionally, the rental company didn't support us in this matter, and we felt bullied. We are extremely dissatisfied. As an experienced traveler, I kindly advise everyone to choose your rental company carefully. A company without good service can ruin your entire trip.

Attentive service

Unjustified charges

The rental office is inside the airport, it's a small storefront with two counters for processing paperwork. However, as this is a big company, the procedures were completed very quickly; it took only about ten minutes to finish everything. We picked up the car from the garage, and we were very satisfied.

I couldn't get the car because my driver's license was stolen. While it's understandable, it felt a bit inflexible, especially since we had notarized translations of our licenses in both Chinese and English.