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00308 491 0209
From other countries or regions
+1-8007618913
Live chat Email us Service Code: 6688326356
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 6688326356
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Reviewed: Tue, Dec 30, 2014
About Enterprise: 10.0 /10
The service was excellent and picking up the car was easy. However, the address given as Frankfurt Airport TERMINAL 1+2 was a bit vague and misleading. It actually means both Terminal 1 and Terminal 2 are possible locations. The first time I picked up the car, I assumed it was Terminal 2. As a result, I went to Terminal 2, which is quite far from Terminal 1 and required taking a shuttle train, which was very inconvenient. The other two times I picked up and returned the car at Terminal 1, which was very convenient. I recommend picking up the car at Terminal 1, handling the paperwork at parking garage 218 connected to the airport departure hall, taking the elevator down to 107 to get the car, which is in P5 parking garage.
About QEEQ: 10.0 /10

Relevant Reviews on Enterprise Frankfurt Airport

Marlon William

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Reviewed: Wed, Jun 6, 2018
About Enterprise: 2.0 /10
Poor attitude, unclear explanations, misleading information

Alan Harry

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Reviewed: Fri, Mar 23, 2018
“Frankfurt - Nuremberg - Munich - Nuremberg - Frankfurt”
About Enterprise: 4.0 /10
In case of an emergency, most employees at Germany's Enterprise do not speak English, especially at the accident center and return points. They do not explain car swaps or charges. Without a German-speaking friend, it is almost impossible to resolve issues.
About QEEQ: 8.0 /10

Humphrey Birrell

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Reviewed: Sat, Jun 17, 2017
About Enterprise: 10.0 /10
Very good
About QEEQ: 10.0 /10

Ina Attlee

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Reviewed: Fri, Jul 31, 2015
About Enterprise: 10.0 /10
Overall, pretty good. Changed the pickup location last minute, and the service was still very accommodating.
About QEEQ: 10.0 /10

Anna Jim

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Reviewed: Tue, Aug 4, 2015
About Enterprise: 8.0 /10
Rented a car in Germany and Switzerland. The Enterprise rental counter at the airport was fairly easy to find. There were no lines, so the process was quick. They didn't check any translated driving license documents, just used my domestic license to get the car. However, the initial cross-border fee was high. After showing the staff the QEEQ order details, they reduced the fee by a few dozen euros (the order mentioned a capped cross-border fee). The order indicated a daily cross-border fee of 5 euros plus local tax, but the counter staff charged the maximum amount, claiming they didn't know how many days we'd be crossing the border. Is this reasonable?
About QEEQ: 8.0 /10

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