The staff at the Melbourne Budget rental point were very friendly, patient, and attentive. However, some of the female employees had a poor attitude. I rented a Toyota Corolla, and the car was in good condition.

Arrived at the rental location earlier than the reserved time. The staff allowed us to pick up the car earlier, but the return time had to be adjusted accordingly. They asked if we needed insurance, and did not push further after we declined. Noticed a noticeable scratch on the car's rear upon pickup, which was then marked on the pick-up form by the staff.

It was fairly easy to find in downtown Melbourne. The car was in the parking garage of a building. We drove it to our accommodation to pick up luggage. The car was big enough to fit 4 adults and 4 large suitcases.

There are additional charges for upsells.

Everything was fine, picking up and returning the car was convenient.