Picking up the car was quick. They did try to sell me insurance, and when I mentioned I already had comprehensive insurance from home, the staff emphasized that any damage would cost me 3000 AUD. After the paperwork, they gave me the keys and directed me to the third floor to find the car. It was very convenient!

Excellent service!

Customer service was very enthusiastic and good. However, they were quite pushy with insurance. I ended up buying an extra 100 AUD insurance at the counter.

Efficient and quick. The pick-up and drop-off locations are both in the city center, very convenient. The car was in good condition, very satisfied.

Free upgrade, early pickup and return were excellent, but it took 5 days for the credit card transaction to be processed after car return.