Not bad

Very good, easy to find, just slow to answer calls.

The service was excellent, the vehicle was very new, and the overall experience was great.

The rental company was closed when I arrived, and their customer service phone did not provide a solution. I couldn't pick up the car.

Great Ocean Road, 150 kilometers from destination. The car stalled and the battery died in less than five minutes. Called for roadside assistance, waited over two hours, and they sent a tow truck which took us in the opposite direction to a small town without repairing the car. East Coast didn’t send a replacement car in time. We had to spend the night on the street in a small town with my pregnant wife. Feeling desperate, we found a local resident who helped jumpstart the car. Throughout this ordeal, East Coast customer service never called to check on us. When we first called East Coast, a male staff just told us to call the number on the key and mentioned that if the problem was our fault, we would be charged. I advise everyone not to rent from East Coast; it’s very inconvenient if anything goes wrong while you're away.