The small rental company couldn't provide the reserved car model, had terrible customer service, and getting a refund was a nightmare. If it weren't for my wife being an Australian Chinese who could argue with them, there was no way Zuzuche's customer service could solve the problem. Zuzuche's customer service's English is also terrible.

The pick-up location is far from the airport.

The service is quite good, the car is relatively new with just a few thousand kilometers, and is in good condition. Returning the car is also easy, just hand over the keys.

The process is simple and there is airport shuttle service. Very good and professional.

Initially, I was told the original car had an accident and was replaced with a smaller car, but they agreed to switch back to the original X-Trail after two days. Everything went as planned without any delays.