Shuttle service to and from Terminal 2, easy to find. Booked a RAV4 but was given a Yaris Cross instead. The car was smaller and the driving experience was not as good due to the downgrade.

The staff was rude and very impatient. The car was old, and they charged 198 AUD for a fallen hubcap. Thankfully, I had bought full insurance.

Satisfied! This is my second time renting, so I'm experienced. After landing, I asked the information desk where the usual shuttle bus stops, and then walked straight to pick up the car. The car's condition was okay with over 90,000 kilometers, not as good as the one in Sydney, and the USB port couldn’t charge, but the service was quite attentive. I will rent again next time.

The service attitude was very satisfactory. After arriving at the airport, I called the store to get the information on where to wait for the free shuttle, which was actually easy to find. When you exit the terminal, you will see three lanes of traffic. The second lane is generally where hotel shuttles wait. Look for a brown sign with white letters, and you can wait near there. The East Coast shuttle is white with yellow letters and a big 'E'. This shuttle will take you to the store to pick up your car.

My phone fell from jacket pocket in the shuttle bus. I didn't discover missing until after airport security. I rand East West and they made a special trip back to the airport drop zone to return it .