Picking up and dropping off the car was easy to handle. We encountered an emergency in San Francisco where the car window was broken. We waited 1.5 hours to get a replacement car at midnight due to their issue. They didn't explain why and had a bad attitude, telling us to 'Just wait!' The parking area supervisor was David.
Great car rental company, very convenient pick-up and return, no sales push from the staff, clean and efficient, friendly attitude, very proactive in solving issues, excellent.
Auto pickup was very convenient, but the return time was quite long. It could be because it was night and only one counter was open.
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