The staff at the pickup location seemed quite clueless and added extra charges beyond what was on the order. The safety seat they provided was also very poor. After an accident, there was nobody at the counter to answer the phone, so I had to call the hotline number on the contract and then get transferred to the counter. Their hotline and counter staff had differing opinions on whether to call the police, and their final reimbursement response was inconsistent with what was on the contract.

This was my first time using this company, and it was particularly troublesome. The car pickup was very slow, and they tried to push extra insurance on me. The final billing was unclear, with many issues. I won't use them again – a very poor experience.

I am very satisfied with the service. It was easy to find the car rental counter at Frankfurt. The car was in excellent condition, having only 5000 kilometers on it.

The service was quite satisfactory. It's best to pick up the car on time, otherwise, there may not be a suitable vehicle available if you arrive early.

The airport service was good, although it took a bit of time to find the counter.