This time renting a car, possibly due to the Christmas season, there were many tourists and renters. We booked the car for 10:30 AM but it was delayed until 11:35 AM. Communication issues meant we had to repeatedly ask and answer questions, but overall the staff were quite patient.

Booked to pick up the car at 9 AM, arrived at the counter at 9:30 and was told no cars were available, had to wait for an hour. At 10:30, there were still issues, and I didn't get the car until 11. It took an extra hour and a half in total, very frustrating.

Reliable service from a reputable company

Very convenient. Initially, they only asked for the online order printout and then requested the return slip, but there was no need for a translated driver's license. The staff were very friendly. I mentioned that I needed a car with a USB port, and they patiently searched the system for several minutes to find one. The vehicle was brand new, having only driven about 300 miles. Picking up the car was also very convenient, right in the hotel's garage.

The car was booked for 9am. When we arrived there was a long lineup of people waiting to pickup their car. When we finally got to the counter, the lady said it was going to be another 2 hours before we could have the car. We had people waiting at multiple locations and a long drive ahead that we wanted to reach before dark. So we went out of our way to rearrange transportation to bring everyone to the Hertz location, at additional expense to us. Then the car was ready after approximately an hour which meant trying to find people mid transportation to the pick-up location. After getting the keys to the car, we were told that we needed to walk multiple blocks to get our car with our luggage and a member of our team with walking issues. Not impressed.