Very Smooth

I was dissatisfied with the staff's attitude when picking up the car. They gave me a small car and were very impatient when I requested a change. Just because the middle-aged woman with an Asian face is in the USA, does she think she's American?

The car rental process was straightforward, and the vehicle was in excellent condition. Truly a top-notch rental company.

Both picking up and returning the car were very easy and convenient!

Hertz's service is very standardized, but the efficiency of car pickup is not very high. I waited for an hour at their Union Square location to get the car. The vehicle had less than 5000 kilometers, was clean and very new. However, I booked an Altima Classic online but received a Versa Classic instead. Not sure if these two cars are considered 'same class,' although the latter was sufficient, its power and space are noticeably less. It's worth mentioning that the car return efficiency was extremely high. At the huge Hertz return area at Los Angeles airport, the staff checked the car in 2 minutes and then a shuttle bus took me back to my hotel near the airport. Overall, quite satisfied.

car boot space was large and vehicle was spacious, although vehicle exterior appears abit old. pick up location could be abit clearer (e.g. hertz rental booth inside the hotel)