We had to wait quite a bit for the shuttle bus at LAX. Several AVIS and HERTZ shuttles came before one Dollar shuttle arrived. At the rental location, there were many people at Dollar, possibly because it was around noon, a peak time. We waited in line for nearly an hour. They did offer additional insurance, which is optional depending on your choice. Initially, we chose a Jeep Cherokee, but it struggled with uphill roads. Later, at the Dollar rental spot at San Francisco Airport, we switched to a GMC. Its performance was much better, although it consumed more fuel. The car exchange process was very convenient: just refuel, a quick inspection, and then you get a few cars to choose from, which was nice.

Convenient and fast

The service was good, and there was no hard sell for additional insurance. We opted for the road assistance insurance ourselves. Everything was fine, and returning the car was easy.

The service was outstanding. When the car had a problem halfway, they quickly replaced it and even upgraded us for free because they didn't have the same type available. Highly recommended.

Picking up and returning the car were very convenient, and there were many car models available. However, I was still forced to purchase the $7.99 per day roadside assistance insurance.