I booked a large MPV on the website, and the estimated total cost was more than 4,000 RMB. When I picked up the car at the rental company, they asked for my credit card. I repeatedly confirmed with the staff that the payment had been made online. They assured me that the car had been paid for and the credit card was only for potential additional charges. When I went to the car lot, all the cars of the same series were parked together. The staff directed me to the pick-up area and matched my order with one of the cars. There were 7-8 cars including Dodge, Kia, and Chrysler. There was also a Sienna, and I asked the staff if I could take it. The staff said any car in that row was fine. I was happy and didn’t think much of it since they confirmed the payment was already made online and said I could take any of the available cars. I drove off, but later I found out when returning the car that I was charged an additional 5,000 RMB. They said it was for a car upgrade, which means the total cost was now 10,000 RMB instead of the planned 4,000 RMB. It's really not cheap. If I had chosen an upgrade myself, I'd be fine paying more, but they charged me without my consent. I don’t think anyone can accept this. I hope others are cautious when renting cars in the future. This was my first time experiencing this in my three trips to the U.S.
Very bad experience. An African American staff member added roadside assistance insurance without asking and charged my credit card. When I refused, he was extremely rude and didn't explain how to pick up the car. We were kicked out of the service desk and spent almost two hours finding the pickup location.
In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.
This site uses cookies. By continuing to browse the site, you are agreeing to our use of cookies. You can disable cookies at any time within your browser settings.OKRead More
Customer Service
Relevant Reviews on Alamo Los Angeles International Airport
Jane Pullan
-
-
-
-
View more >Boyd Nichol(s)
-
-
-
-
View more >Martha Orlando
-
-
-
-
View more >R.Solano
-
-
-
-
View more >E.Fewings
-
-
-
-
View more >