Hertz's customer service was great. The car pickup was very quick and convenient. The car was very new. I booked a Corolla on the North Island, but upon pickup, I found out I was upgraded to an SUV. The driving experience was great, and I am very satisfied.
Very slow and extremely inefficient. There were only two people ahead of me in line, but it took over half an hour. The lady said they were too busy today. Let's see how this efficiency works in socialist China!
We started queuing at around 6 PM local time and there were only 4 people ahead of us. We didn't get our keys until 8:30. The efficiency is incredibly poor, with each pickup taking about 30 minutes on average. Just one person at the counter, and phone calls and returns also affect the efficiency.
About QEEQ:8.0/10
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