Picking up the car was quite convenient. Initially, I rented it for just two days, but later extended it for a week due to some matters. I made a call to extend the rental, but eventually had to visit a store to complete the process. Although the rented car was convenient, I initially booked a RAV4 equivalent but was given a gray Nissan X-Trail, which was ugly. I paid an extra 10 euros to get a Volvo XC60 instead. Overall, I am quite satisfied, but the detailed charges were confusing. I paid much more than I expected and was unclear if it was a deposit or something else.

The car pickup process was quick and simple. Upon our arrival, everything was prepared; our rental documents and car keys were already in an envelope. This truly reflects the efficiency of the Germans.

The staff at Enterprise in Germany were very friendly but not very efficient, the queue was too long. The car I rented had several damages which seemed unrecorded in their system. Fortunately, I spotted them and had the staff note them down on the documents.

Pretty good

The store didn't even ask me and just added full coverage, charging me several times more than the rental fee. It was absurd! Later, I switched to an automatic because the manual was too hard to drive and discovered I had full coverage. Since I had bought comprehensive insurance from QEEQ, I only needed basic coverage. It took forever, but the fee was already charged. Not sure if they'll refund the difference. So frustrating!