İt was a smooth pick up, my booking was upgraded to a little bigger car, since mine was not available.

Reliable

AVIS is great, the deposit is low and it was refunded immediately after returning the car, unlike others that take one or two months.

The staff at the store were very unprofessional and unhelpful, which was due to the inconsistency between the rental information on the Zūchēché system and AVIS's system. Specifically, I selected full insurance coverage when booking on the Zūchēché website, but the receipt printed by AVIS did not include any insurance. This could easily lead to disputes.

The service was very poor. I had booked a comprehensive insurance in China which covered everything, so no additional fees were supposed to be charged, except a $100 deposit taken at the time of paperwork. However, when returning the car, the rental company mentioned there was a change in settings. I kept insisting that nothing had changed, and they suspected it might be related to the GPS. I showed them the Chinese GPS device I brought from home, and they immediately said there was no problem and that the $100 would be refunded soon, with no additional charges. However, due to the lengthy argument, I missed my flight by 10 minutes. After returning to China, I noticed a charge of $17.83 on September 06, 2015, which I suspect might be for toll fees or something else.