The terms and regulations are very clear, didn't let me choose the car.

The counter staff used every method to sell us insurance. They showed displeasure when we declined and even said we couldn't rent without it. Eventually, we resolved it by contacting the rental company. When renting a car in the USA, be extra vigilant and do not buy extra insurance; it's quite expensive.

Arriving at the airport branch before 8 AM meant no queues, but I still faced persistent upselling. They added a lot of insurance for me to sign. Thanks to QEEQ's pre-rental reminders, I knew I didn't have to pay extra as I had already paid in full. Despite repeatedly telling the counter staff that I had purchased comprehensive insurance in China, they insisted it wasn't valid, which was quite annoying. When I picked up the car, it didn't seem to match the model I had selected. A few days later, I rented the same model from AVIS and realized it had much more space. Lesson learned: you get what you pay for.

The service was good. They offered me insurance and a roadside assistance service, which weren't too expensive, so we bought them. It was also to ensure a smooth trip!

Had to wait in queue almost two hours (after 11 hours overseas flight) at Pick-up, and when finally reaching desk, there were no cars. We could choose to wait 3-5 hours more or come back next day. We chose the latter, but next day the queue was even longer! We talked to a manager, and were directed to another queue, waited 25 min, but were then told to get back to the long queue because we did not have any proof from Yesterdays waiting! Were told that our situation was the same as all the other people waiting. But because we explained that the manager had promised he would help….the desk person suddenly said OK, and he gave us the car … and was very friendly. No deduction for the missing day.

Really good. And the chat function at the customer service was excellent