Overall, it was okay.

It's simple, they just don't like to deal with Chinese people.

Good

Overall, it was good, but the prices are a bit high. However, they do accept translated driver's licenses.

I called the agency’s number on the contract to change slightly my pick up and drop off times but the automated system had glitches and I couldn’t make the changes. I wasn’t able to talk to a person and it kept sending me back to the beginning of the choices and changing into French although I chose the English version. I kept wondering had I had a bigger problem if the costumer service would have solved it or not.