Overall it was okay. There were five of us with five pieces of luggage: four medium-sized suitcases and one carry-on. The trunk could only fit the four medium-sized suitcases, so it was a bit cramped. The car rental service was fine.

We rented cars from Ezi for the entire trip in both the North and South Islands, and the cars were in good condition. We will choose Ezi again next time.

No Chinese-speaking service at the front desk. The shuttle driver was quite good.

The car rental company is a 5-minute drive from the airport, with a shuttle service that is fairly quick. We waited a short while to get the car, and when returning it during business hours, they did a quick check and then took us to the airport. We soon received a return email. Overall, aside from the car being a bit old, it was a pretty good experience.

When there was a charge for vehicle damage in Christchurch, the staff at the store actively helped to check the information and asked for materials. They were very patient.