Short-term City Life in Auckland

The experience with Hertz was terrible. Do not choose this company. The system is chaotic, and every employee seems clueless about their job. They overcharge without reason, the refund process takes forever, there's no way to file complaints, and nobody takes responsibility. The handover process is extremely disorganized. The car itself had some minor issues. Additionally, they didn't mention any problems when the car was returned, but few days later they claimed there were scratches for which I couldn’t prove the responsibility, and they charged my credit card without my consent. Their actions are extremely unacceptable. Complaining to the rental platform didn’t help at all, still no resolution. Very poor service.

No need to queue, but the customer service processes orders very slowly.

Hertz's customer service was great. The car pickup was very quick and convenient. The car was very new. I booked a Corolla on the North Island, but upon pickup, I found out I was upgraded to an SUV. The driving experience was great, and I am very satisfied.

Staff is very good and helpfull. Thanks

5 star

Des frais rajoutés par Hertz sur la facture pas tres claires!