They won't accept any documents other than an international driver's license, and they refused to rent the car on the spot. Note: This review requires me to mention a specific car model, but I didn't actually get a car, so I had to select one. Once again, the car rental company refused to give me a car!

Took more than half an hour, and a long line formed behind. They went ahead and printed the contract, including a prepaid fuel tank, super cover, and all sorts of extras. Politely declined, but they wouldn't accept no. Finally, after some insistence, they still set the rental time according to the first contract.

Waited in line for 2 hours

The rental company didn't provide the automatic car I booked and made me wait for an hour and a half. In the end, they told me they couldn't provide the reserved vehicle and offered a manual car instead, along with a no-fuel-needed compensation. However, it disrupted my schedule.

The process was slow. After waiting in line for an hour, they told us that our prepared international driving permit and translated driver's license were not acceptable for renting a car in Italy. It's confusing because the same documents worked perfectly fine in France!