Road Trip on the Great Ocean Road

Claude Kipling

Australia

Reviewed: Tue, May 31, 2016

About Hertz: 2.0 /10

The car we received was different from what we booked. We originally booked an SUV Nissan Qashqai (I even provided them with a copy of the rental agreement), but upon pickup, we were given an SUV Hyundai ix35 with several scratches. When we mentioned this to the Hertz staff, they said it was the same category (SUV) so it's fine. However, there was already an SUV Nissan Qashqai nearby. Since it was late, we didn't want to argue further. We hope Hertz can improve on this.

About QEEQ: 8.0 /10

Hertz

Melbourne Airport(MEL)

Melbourne

Australia

1 days rental

Relevant Reviews on Hertz MELBOURNE APT

Franklin Raphael

Australia

1 days rental

Hertz

Melbourne Airport(MEL)

Melbourne

Australia

Reviewed: Tue, Jan 2, 2024

About Hertz: 10.0 /10

Very good.

About QEEQ: 10.0 /10

Kennedy Samson

Australia

1 days rental

Hertz

Melbourne Airport(MEL)

Melbourne

Australia

Reviewed: Tue, Jun 11, 2019

About Hertz: 2.0 /10

Communication between Zuzuche and the overseas car rental company was completely unsuccessful. I completed the booking on the Zuzuche website and arrived at the Hertz car rental at Melbourne Airport on the morning of May 12. The car rental agency told me they had no information about my booking. I tried to contact Zuzuche for over an hour with no answer. I was stuck at the car rental office for more than two hours without a car, which disrupted my travel plans. I had to make a new booking directly with the car rental agency at a much higher cost than my Zuzuche booking.