There were many people in line. It's recommended that one person handle the car rental procedures while others wait for the luggage. The service attitude was great, and self-service car pick-up was very convenient.

Hertz by Eva might not have onsite staff. Recommend contacting them via email beforehand.

Good service from a big company

Promised a Mercedes but got a Kia instead. Staff insisted it was the same category, but the difference is huge! The drop-off point was terrible, didn't see a single staff member. Had to park the car myself and return the keys to a store 300 meters away, and had to queue with others returning their cars. No luggage carts around the parking area either. Thankfully, I checked in my luggage at the airport first before returning the car, otherwise Hertz would have made it a nightmare!

Hertz charge me the damage on the car which was pre-existing.

Very happy