Las Vegas to Los Angeles

The staff kept trying to upsell things like car upgrades, insurance upgrades, and returning with a full tank from their gas station. I declined everything, and the staff seemed a bit unhappy in the end.

Chose a Jeep Compass, drove back to the hotel, a ten to twenty minute drive, and smelled a burning odor when parking. It was either the brakes or near the engine. It troubled me all night. They replaced it with a Ford Escape the next day, almost messing up my itinerary.

The process is simple and quick. While there are sales pitches for roadside assistance, if you express your preference, they don't persist. Very satisfied.

Upon reaching our destination, the staff mentioned that the insurance purchased through Zuzuche only covers basic incidents. In case of accidents involving injury to others, medical expenses are not covered, and we needed to buy an additional insurance which was almost as expensive as the rental itself. For safety, we had to purchase the extra insurance. Originally priced at 180 USD, it ended up costing 291 USD at checkout.

Charged twice multiple times: Paid the full amount on the app when booking, then charged the full amount again by Alamo at the rental location in the US.