レンタルして正解。

Always get the car smoothly; although I never see QEEQ staff in person, it's fine.

Pickup and drop-off went smoothly. However, there were three issues: First, the staff gave me a Honda Jazz hatchback instead of the Toyota Vios sedan I had booked. For similar cars, it should have been a sedan. After insisting, they gave me a Honda City sedan instead. For those who understand cars, the rear space is completely different between these two models. A reminder to everyone, insist on getting the model you booked or an equivalent. Second, the car was not provided with a full tank of gas. Being in a foreign country, to avoid unnecessary trouble, I had to add more fuel to ensure the tank was full when returning it. Third, after the car was driven for 2 days, the battery was dead on the third morning, even though the car had only 15,000 kilometers on it and was practically new! I couldn’t reach the rental company by phone and had to seek help from the hotel staff to jump-start the car, then drove for half an hour to report the issue at the rental office. This wasted time, and I was worried the car might break down on the way. Aside from these issues, I was overall satisfied. QEEQ’s customer service is very responsive, addressing queries promptly. Thumbs up!

The staff was nice, but the efficiency was quite low. There was one person in line ahead, and I waited for 20 minutes.

Returning the car was very convenient.

High efficiency but rigid service and problematic car