No reserved or alternative models were available at the counter. Had to wait for more than an hour for the car to be washed and delivered. The staff at the rental counter forgot to return my driver's license copy and didn't apologize. The service was poor and did not match the HERTS brand image.

Great, excellent service

Excellent, the car is new

The car pickup process was simple, with no sales pitches. Reliable.

The company did not charge according to the order. They added various extra costs, and different branches had different charges for the same service.