Very Happy

Very good, easy to find, just slow to answer calls.

Overall, it was okay. Returning the car was simple. The branch is open until 10:00 PM and the last shuttle to the airport is at 9:30 PM. The pickup experience was not great, and the car's condition was just average. Compared with similar price ranges, the condition of cars in Australia and New Zealand is generally not as good as in North America.

The car pickup location is far from Perth Airport, but they provide shuttle service. However, there are no signs at the waiting area of the airport, making it difficult to know where to wait for the shuttle. Other European guests also had complaints.

Chose to pick up the car at the airport and return it in downtown Melbourne. After leaving the airport, had to call the store to inform them and wait at the shuttle stop for a free ride.

Old high mileage car ie 136000kms and car condition reflected this. Staff very helpful, pick up and drop off buses very modern and efficient, helpful drivers.

Ambiguous emails received about what paperwork to produce at car pick up i.e. passport stated as being needed yet we were traveling domestically and live in the country. Customer service via chat line resolved the matter ie passport not needed, but didn't need that added problem.