Aggressive upselling

It felt like the agents in Los Angeles were particularly aggressive in upselling insurance to improve their performance. Regardless of your understanding, they would pitch it to you. There was even one instance at the Los Angeles airport branch where an agent falsely claimed that insurance was legally required when we specifically asked about it. However, when we returned the car and spoke to the manager, they resolved the issue efficiently, and we were refunded the full amount including taxes on the spot.

There were deceptive practices! Please help resolve the issue, I will follow up and file a complaint!

とても良かった

Very good car and value for the price. Overall experience was good, but the staff sold me an option i didn’t intentionally subscribed (no gas tank refill before return). Probably frustrated because i was not giving any upsell, declining all options given at the counter.

1st experience with easyrentcars, excellent, impressed with the Price drop protector option