Overall, the experience was quite good. However, the lack of Chinese-language service added a lot of communication difficulties. It's really a shame that such a large service company, with such a significant market in China, does not provide Chinese-language support. Also, since this rental company doesn't have a partnership with any oil companies, there were no fuel discounts, resulting in the loss of many customers.
The car pick-up process at Amsterdam Airport went smoothly. The staff were very patient in explaining everything. We originally booked a Ford SUV, but since it wasn't available, they gave us a Skoda instead. The trunk was spacious, meeting our requirements, and the car was very new. The most satisfying and unexpected part was that the car came with GPS, which made our trip very smooth.
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