The car rental company's service was excellent, and the pick-up and drop-off process was very convenient.

The attitude at pick-up was terrible. They claimed there were no Ford Everest diesel cars, but I saw one in the parking lot and took a photo. They then wanted to charge extra, even though it was the same class. The service at the counter was abysmal.

The drop-off process was quick. Picking up the car took a while due to the amount of information needed to be entered. Also, although the car was supposed to be full of fuel when picked up, the fuel level started to drop shortly after we drove off, which was a bit disappointing.

Generally quite good.

Mediocre