It's okay. They gave me a new hybrid car that is fuel-efficient, but it has many features I don't understand. I wanted to switch to the model I had reserved, but they refused. The new system and model are a bit challenging for a middle-aged woman who doesn’t know much about cars.

Good service. Friendly.

I've rented cars many times in the US, but this place required a Chinese driver's license and a photo record of it, the translation alone wasn't enough. Consequently, I had to go back to the hotel with my luggage to fetch it. Also, the reservation name, driver's name, and credit card must be the same person, which is not required elsewhere. They tried to sell us fuel without even checking our order. I told him we've already bought fuel, but he didn't listen and used a translation app on his phone to tell me that the car must be returned with a full tank. It was quite disrespectful to us. Finally, they insisted on selling us insurance, although I've already bought comprehensive insurance. It took a long time. San Francisco is not very friendly to Chinese people.

The staff were very friendly and quite professional. Noted a small scratch during the car inspection and registered it immediately.

The customer service at budget is terrible