Customer service sucks

Very satisfied.

I've rented cars many times in the US, but this place required a Chinese driver's license and a photo record of it, the translation alone wasn't enough. Consequently, I had to go back to the hotel with my luggage to fetch it. Also, the reservation name, driver's name, and credit card must be the same person, which is not required elsewhere. They tried to sell us fuel without even checking our order. I told him we've already bought fuel, but he didn't listen and used a translation app on his phone to tell me that the car must be returned with a full tank. It was quite disrespectful to us. Finally, they insisted on selling us insurance, although I've already bought comprehensive insurance. It took a long time. San Francisco is not very friendly to Chinese people.

The car we received was a downgrade, without prior notice. We were told our reserved car was unavailable, yet we saw someone who picked up their car after us driving our reserved model! It was extremely frustrating.

The urban rental location is relatively small, but the staff is friendly.

The whole experience was great. I got a nice upgrade on the car.

From now on I will only use Easyrentcars.com Excellent experience!