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+1-8007618913
From Canada
+1-2897685366
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+44-2035140670
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+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
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+66-25088458
From Singapore
+65-31585008
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+61-1800-507-258
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+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Live chat Email us Service Code: 5613692356
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 5613692356
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Reviewed: Tue, Mar 8, 2016
About Atlas: 6.0 /10
Atlasrent's location at Sydney Airport is about a five-minute ride from the terminal, but don't worry as they provide a shuttle service to take you to the pick-up point. Even after you return the car, they responsibly drive you back to the airport. During pick-up, they mainly check your rental agreement, driving license translation, and international credit card. The car comes equipped with a toll device for toll roads, and the charges are deducted from the deposit. However, there's a 3 AUD fee for each day you use a toll road. We set our GPS to avoid toll roads, so we didn't incur any charges. We originally booked a Toyota Corolla, but because the previous renter extended their rental period, we were upgraded to a new Kruger SUV, which had only been driven once before us. The fuel tank wasn't full when we picked up the car, and when we questioned it, the staff said they would waive the 10 AUD charge for adding an extra driver to offset the fuel cost. They know how to haggle too! We were worried about being charged for sand from the beach on the floor mats when returning the car, but the return process was incredibly simple. They only check three things: return the keys, check the fuel gauge and inspect the exterior. The only downside: the deposit was too high at 350 AUD, and they said it would take 5-10 business days to release it, whereas the rental platform said it would take 1-2 months. I returned the car on February 15th and still haven't received the deposit back. For comparison, we later rented from Hertz, who only took a 200 AUD deposit. The most surprising was Budget; they didn't take any deposit for a short one-day rental and simply collected the keys upon return without checking the fuel gauge or car condition.

Relevant Reviews on Atlas SYDNEY AIRPORT – MASCOT

Jerry Lucas

View more >
Reviewed: Thu, Mar 1, 2018
“Sydney to Melbourne”
About Atlas: 2.0 /10
The Sydney airport branch requires you to call for shuttle pickup. However, the store phone number provided by Zuzuche is unreachable. I called the hotline for nearly half an hour, but no one answered, so I had to take a taxi to the pickup point, which cost about 23 AUD. When I asked the staff why no one answered the phone, a rude lady said the free shuttle bus requires waiting, and it is normal to wait more than fifteen minutes. She kept arguing with me even though my English wasn't fluent. Another staff member came over to help with the rental process but said I couldn't rent without the driver's credit card. His attitude was not good either, so I canceled. I asked a few other rental companies that day, but they all said they had no cars available, forcing me to stay in Sydney for another day. Other companies' staff were normal, especially Hertz, who were very friendly. Other companies don't require the driver's credit card, and you can just fill out a form. Atlas offers cheap one-way rentals, but I really wouldn't go back to that branch. Budget's service and prices are okay.
About QEEQ: 10.0 /10

R.Novakoski

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Full Size Van | Toyota Commuter 12 Seats or similar
Reviewed: Mon, Nov 18, 2019
“We needed to do 2 trips at there was we all couldn't fit but that was ok as long as we all arrived”
About Atlas: 8.0 /10
The car was perfect in size but like we said the door kept on getting stuck and the step never came out. Your service was 100%
About QEEQ: 10.0 /10
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View more >
Economy | Toyota Yaris or similar
Reviewed: Fri, Oct 11, 2019
“Good”
About Atlas: 6.7 /10
Good

View more >
Intermediate | Toyota Corolla or similar
Reviewed: Wed, Aug 14, 2019
“Mostly good.”
About Atlas: 8.7 /10
The customer service person could have been more elaborate, and helpful. He was ok, but he could have made the difference.
About QEEQ: 8.0 /10

Mascot Customer 2019

View more >
Medium SUV | Chevrolet Captiva or similar
Reviewed: Sat, Apr 6, 2019
“The rental car had over 100,000kms on it, was in bad condition and the Atlas staff were grumpy.”
About Atlas: 3.3 /10
Tried to enforce the additional insurance. Lied to say it was mandatory.
About QEEQ: 8.0 /10

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