The Sydney airport branch requires you to call for shuttle pickup. However, the store phone number provided by Zuzuche is unreachable. I called the hotline for nearly half an hour, but no one answered, so I had to take a taxi to the pickup point, which cost about 23 AUD. When I asked the staff why no one answered the phone, a rude lady said the free shuttle bus requires waiting, and it is normal to wait more than fifteen minutes. She kept arguing with me even though my English wasn't fluent. Another staff member came over to help with the rental process but said I couldn't rent without the driver's credit card. His attitude was not good either, so I canceled. I asked a few other rental companies that day, but they all said they had no cars available, forcing me to stay in Sydney for another day. Other companies' staff were normal, especially Hertz, who were very friendly. Other companies don't require the driver's credit card, and you can just fill out a form. Atlas offers cheap one-way rentals, but I really wouldn't go back to that branch. Budget's service and prices are okay.
The wheel alignment and the steering wheel are off center, got an unfriendly staff when pick up
About QEEQ:8.0/10
It's easy and convenient to use,but sometimes the car rental company didn't know the price I got from the apps,they almost charge me with a higher price than what I got from the apps
“It was fabulous - well done to Atlas - it was a great holiday for us”
About Atlas:9.2/10
Like: The car was fabulous Dislike: Nothing really - it wall worked well for us. Thanks -DF
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Customer Service
We needed to do 2 trips at there was we all couldn't fit but that was ok as long as we all arrived
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View more >Dislike: Nothing really - it wall worked well for us. Thanks -DF