Over two hours long wait at a stuffy hot waiting room in LaGuardia. No compensation, not even sorry for the long wait. Waisted half a day of our trip.

Very convenient

Nope, all went well

all went well

The man at the counter tries to sell me insurance without telling... I had to go back once I had the car to cancel insurance...not good process at all!

I got screwed. i was a few minutes early to pick up my car (8 minutes to be exact) and it was not communicated that my 24 hour clock started then. When dropping off the vehicle (regardless of the unexpected snow storm) I arrived approximately 13 minutes after the reservation time and had to wait at least 10 minutes for the attendant to get to me and found out their computer system was down. I was penalized by being charged an additional $60 +/-. they have a 29 minute grace period which would have been fine had they told me my reservation was actually 8 minutes earlier than booked. And to add... no one walked the car with me prior, but there was damage to the the door that I had to point out upon drop off.