Frankfurt-Mechelen-Munich-Berchtesgaden-Hallstatt-Innsbruck-Lucerne-Interlaken-Baden-Baden-Frankfurt

The service staff were unfriendly to Chinese customers and their English was poor. They insisted we upgrade our car and pay extra to switch from a manual Ford Focus to an automatic, adding full insurance which cost over 320 euros.

I arrived at the Global Drive rental office at 7:30 AM. There were two staff members present; one was assisting a customer while the other was doing nothing. I waited in the queue for about 20 minutes before the idle staff member attended to me.

The rental company is Global Drive.

The store was terrible; they seemed to give Chinese customers a hard time. The Chinese person in front of me also had to pay extra. They refused to accept Chinese translations, KIDA international driving permits, and the international permits provided by the rental platform. It wasn't an issue with the translations but rather their way of forcing you to buy full insurance. If the license was not valid, they shouldn't have rented the car to us. However, they required us to buy insurance after renting the car, indicating that they lure customers with low car prices on the website and create various issues during pickup. I often rent cars with an international license in Europe and the US without problems. In Germany, I've never had issues with other companies, but this store caused trouble the first time I tried to rent.

The staff was very enthusiastic and patient in explaining. Although there was no Chinese service, the lady at the counter tried her best to explain in a way that even my poor English could understand the gist. However, I was slightly dissatisfied because the car I selected was not available, and I was given a car of a lower grade.