France, Italy, and Switzerland Road Trip

Sometimes the phone isn't answered. The only solution for vehicle issues is to change cars.

Normal wear on the wheel rim was labeled as scratches, resulting in an unjustified charge of 110 euros! Is there any business ethics left? Does this wear really worth this amount? How is that possible! Being unfamiliar with the place, I could only watch helplessly as I got ripped off.

The service attitude is acceptable, but the hidden fees are high. 1. The 20% tax is not mentioned in advance; 2. The provided GPS hasn't been updated for 31 months, some routes are not found, and some lead to wrong-way entries; 3. The GPS caused unnecessary detours, leading to exceeding the daily mileage limit, which is very high at 0.84 Euros per kilometer. It's outright robbery. Never using this company again.

The car I have reserved was not available at the time of pick up. The staff was very helpful to check other alternative options for me. Finally, a car on the same range has been arranged. It took some times to settle the whole rental process. I greatly appreciate the excellent service provided and would be great if the car could be clean up before rental.

Easy to use. At the beginning, I reserved another type of vehicle. I have amended my booking at the last-minute. I did get a full refund for my previous booking and made a new booking smoothly.

La voiture était impeccable. Nous avons eu un long moment d'attente au guichet pour récupérer les clés. La queue était longue et les employés de guichet trop peu nombreux. Ils furent quand même aimables et patients. Le retour de la voiture par contre fut très rapide et pratique.

Pour la réservation sur Easyrentcars.com, tout fut parfait. Aucun commentaire si ce n'est un site à recommander.